Frequently Asked Questions

Thank you for visiting Looka Jewelry!
Please contact me at Liz@LookaJewelry.com with any additional questions.
Or by telephone 774.641.4244

 

Orders

Due to the hand-made nature of my jewelry please allow several days to a week after your order is placed to ship your item. (Special orders, especially those involving custom designs or personalized stamping, may take 1-2 weeks) If you need it rushed or would like a more exact arrival date please contact me.
All items arrive in a satin jewelry pouch and ready for giving in a small gift box.

Chain Length/ Clasp option: Chains can be shortened or lengthened to your liking. Chain cost is determined by the inch and chain style and there may be a charge for additional length. All necklaces are finished with either a small silver lobster clasp or handmade silver toggle. If you have a preference please let me know at checkout.

Materials & Care:

Each piece is handmade with great care and lots of love. All pieces are hand-formed and constructed using fine and sterling silver, various karats and colored golds, brass and copper. All diamonds are certified conflict-free. All stones are natural and precious or semi precious quality.

We make sure to save and reuse or recycle each unused scrap of metal and are committed to buying refined (recycled) silver and gold.

Your piece will arrive in a small reusable plastic bag. Since sterling silver naturally tarnishes we suggest storing your jewelry in these anti- tarnish bags to keep it looking like new. (Fine silver and solid gold do not tarnish). Also removing your silver jewelry when exercising will help to prevent tarnish.

Brass and copper naturally tarnish to a beautiful warm patina over time, which we find quite lovely.

If you would like to restore your piece to its original matte/satin finish you can use a fine scotch brite pad and gently rub in a circular motion. Or contact us to refinish your piece.

Custom Orders & Stamping:

We would love to create for you a truly one of a kind piece!

Custom stamping of a name/s, date, initials, or short message is a special way to personalize your envelope jewelry, moneyclips or any piece you choose (a $15.00-30.00 charge is added for custom stamping). Font size measures 1/16" tall.

Please note due to the small size of the jewelry that brief messages fit best. Short messages of 6 words or less are recommended . Please contact me with any questions about stamping

US Shipping Options:

USPS Priority Mail with delivery confirmation (*usually arrives in 2-3 business days) - $8.00
FedEx 2 Day Express- $16.00
FedEx Overnight Express- $ 28.00

International Shipping Options:

I love getting orders from all over the world!
USPS First Class Mail (not insured)- $6.00
USPS Express Mail w/ insurance- $30.00

Payment:

We accept Visa, Mastercard, Discover, Paypal, money orders or personal checks.
All checks are payable to Elizabeth Ryan/ Looka Jewelry. Please note your item will ship once your check has cleared. Please contact me for a mailing address. Thank you!

MA Sales Tax:

All items ship from Massachusetts , if you are ordering from MA sales tax will be added to your order.

Returns & Exchanges:

There are no returns or exchanges on custom designed/ stamped pieces. Other items can be exchanged for a store credit within 7 days. If for any reason your piece arrives damaged (from shipping) please notify us right away.

Wholesale :

We would love to work with you! Please contact liz@LookaJewelry.com for information about wholesale orders and we will get right back to you.

What is gold vermeil & gold-fill?

Gold vermeil is a layer of 18k gold that has been electroplated over sterling silver.
Gold-fill is a layer of 14k gold that has been heat-bonded to a brass core.
Both are beautiful options that allow you to enjoy gold jewelry at an affordable cost. Overtime the gold layer may be reapplied thicker if needed.